Comcast salesman lies to me!

A salesman lied to me.  I believed what he promised and didn't get it in writing.  I am dumb.

Comcast salesman Brock came to my house and  said he could get me 24Mbps Internet for $20/month locked in price, not expiring.  And telephone for $20/month, also locked in.

I had one concern about the telephone service.  I really wanted to keep a feature I use on Vonage, simultaneous ring of 2 phones a call comes in.  When someone called my home phone number, both my home and cell phones rang.  A cool Vonage feature.

The salesman said that could be done with Comcast digital voice so I signed the contract.

A month later I had Comcast service after they dug up and trashed my lawn to lay new cable.  The Internet speed was great, 30Mbps burst.  But Comcast digital voice cannot be configured to simultaneously ring another phone.  (It can forward calls, not the same.)  Salesman lie #1 to get the sale.

When the first bill arrived, it showed my "locked in prices" were limited time offers.  The same offers I could have received on Comcast's web page.  Salesman lie #2 to get the sale.

I left voice mails with Brock the Comcast salesman but he never called back.  He had his sale.

I called Comcast customer service and told the story but they stonewalled me.  You have a special offer.  Limited time discount prices.   But I have a contract (with the Promo Length fields blank).  Tough luck.

Lessons:  don't believe salesmen, get things in writing.